Social Business Trend for Next Decade

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No doubt our RSS feeds will be awash with trends for 2013 any time soon however I would like us to think about something bigger that is happening in business…

Social media or social marketing have changed the way customers see the relationship with brands. Many companies still think that this is a fad but after steady growth over a decade I am not sure why the customer believing they should be valued and listened to – should be a fad!

The behavoural trend will spread….from customer interfaces to manufacturing, to creative – across the business. You see when people taste a bit of power…they normally start a revolution…social media was evolutionary.

We all have to match short term delivery of budget numbers with our long term value creation being sustained. When looking at the long term, it is worth thinking about how the relationship will evolve….to what I call the 'social business'.

As leaders we can either laugh at the idea of the customer logging on to our creations and printing them out at home or we can say…actually, it is moving there now, slowly…how do we turn this into a long term opportunity?

Because for business there is huge opportunities, just think…

  • No more delivery costs with escalating fuel hikes.
  • No more manufacturing and hoping the shipping container doesn't sink or attacked by pirates on the way to China
  • Reduction in environmental footprint
  • Closer relationship with customer
  • The ability to truly customise with no extra cost
  • The chance to do what Amazon did to books – reimagine the role of the business with the customer and the supply chain.

The tools will come and go, so don't get hung up on whether it's Pinterest, or whether it is Twitter or Facebook…they are the delivery mechanisms.

As the year finishes take a virtual helicopter tour above your company…..and think beyond the delivery mechanisms…and say…

"What will our supply chain be capable of in x years time? What are the customer behaviors which will drive this innovation? What opportunities could we start work on today to create the new social business model of the future?"

 

Author:
Anna has spent over 20 years as a Board Director at several global brands. She now runs her own company The Engaging Brand which supports business leaders who want to transition to the new social business model. She is also a speaker, writer and radio show presenter on social business, indeed her podcast The Engaging Brand has been nominated 6 years running as Best Business Podcast at the Podcast Awards. She brings an unusual mix of experience to business - she has a 1st Class Law Degree, MBA in marketing and is a qualified Chartered Accountant. This unusual mix means not just explaining the why of being social but how to turn social into a measurable business tactic to grow your bottom line. Her blog www.theengagingbrand.com is recognised as one of the leading UK marketing blogs.

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